Privacy policy
This privacy policy explains how Boring Ventures Pty Ltd (ABN 67 671 943 758), trading as DotVA, collects, uses, stores and protects personal information. We operate under the Australian Privacy Principles (APPs) set out in the Privacy Act 1988.
1. What we collect
We collect personal information that you provide directly to us, including when you:
- Submit our booking or contact forms (name, email, business type, your message)
- Subscribe to our newsletter (email address)
- Engage us as a client (business details, billing information)
- Apply for a VA role (CV, identification documents, references)
We also collect some information automatically when you visit the site, including IP address, browser, device, and pages visited. We use this for analytics (see Cookies + Analytics below).
2. How we use it
We use personal information to:
- Respond to enquiries and provide the services you ask for
- Match you with a suitable VA and manage that engagement
- Send you our newsletter, if you've subscribed
- Comply with our legal obligations (tax, regulatory, employment)
- Improve our website and services
3. Who we share it with
We do not sell your personal information. We share it with:
- Formspree (United States) — receives your booking form submissions on our behalf
- Google (Workspace) — hosts our email; receives data when you email hello@dotva.com.au
- Beehiiv (United States) — manages newsletter subscriptions if you opt in
- Google Analytics 4 (United States) — anonymised website analytics, only if you consent via our cookie banner
- Cloudflare — DNS, content delivery, and DDoS protection for this website
- Our Manila-based VA team — only the information you choose to share with the VA we place with you
Each of these providers has its own privacy policy. Some of them store data overseas (primarily US). We take reasonable steps to ensure they handle your information consistent with the APPs.
4. Cookies + analytics
By default, we collect no analytics. We use Google Analytics 4 with Consent Mode v2, set to denied for all signals (ad storage, ad personalisation, analytics storage). When you accept analytics in our cookie banner, we enable analytics-only measurement (no advertising signals). Decline and we collect no behavioural data.
See our cookie policy for details.
5. How long we keep it
Enquiry data is kept for 24 months. Client engagement data is kept for 7 years after our last engagement (tax recordkeeping requirements). Newsletter data is kept until you unsubscribe. VA applicant data is kept for 12 months unless you ask us to remove it sooner.
6. Your rights
Under the Privacy Act 1988 you can:
- Ask for a copy of the personal information we hold about you
- Ask us to correct anything that's wrong
- Ask us to delete your personal information (subject to our legal recordkeeping obligations)
- Withdraw consent at any time
Email hello@dotva.com.au with your request. We respond within 30 days.
7. Complaints
If you believe we've handled your information badly, email us first at hello@dotva.com.au and we'll work to resolve it within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
8. Changes to this policy
We update this policy as our practices change. The most recent version is always at this URL with the date at the top.
9. Contact
Boring Ventures Pty Ltd (ABN 67 671 943 758)
Email: hello@dotva.com.au